Returns & Exchanges — The Humble Guys
Starting online returns is easy
To request a return, use our customer account to request a return or cancellation or email hello@thehumbleguysstore.com.
Include your order number and the items you wish to return or exchange. For statutory cancellation, a clear email notice is sufficient; portal approval is not a condition of a timely cancellation notice.
Once your request is approved, you will get email update notifications with shipping guidelines.
What items are returnable? (Return and Return Policies)
We want you to feel confident when you shop with The Humble Guys. If something isn’t right, we’re here to help.
U.S. Returns — 7 Days
We accept eligible returns requested within 7 days of delivery. To qualify for a return, your item must be:
- Unworn and unused
- Unwashed
- Unaltered
- In its original condition
Free from stains, odors, pet hair, makeup, deodorant marks, or other signs of wear
Returned with original tags and packaging when applicable
To start a return, contact us at hello@thehumbleguysstore.com with your order number and the item you would like to return.
Please do not send items back without first contacting us.
Return Shipping
For standard returns due to sizing, fit, color preference, or change of mind, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable for voluntary returns, except where applicable law requires reimbursement. See the EU and UK statutory cancellation sections below.
If you received an incorrect, damaged, or defective item, please contact us and we will make it right. When the issue is our responsibility, The Humble Guys will cover the appropriate replacement or return costs.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank, credit card provider, Shop Pay, PayPal, or other payment provider to post the refund to your account.
We do not charge a restocking fee on approved returns.
Exchanges
Need a different size?
Contact us within the return window and we will do our best to help, subject to product availability.
Because some of our products are produced in limited quantities or made after an order is placed, replacement inventory cannot always be guaranteed.
Final Sale Items
Items specifically marked **Final Sale** at the time of purchase are not eligible for standard returns or exchanges, except where required by applicable law or when an item arrives damaged, defective, or incorrect.
Purchasing an item using a normal promotional or discount code does not automatically make the item Final Sale.
Gift cards are non-refundable except where required by law.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at hello@thehumbleguysstore.com and include:
Your order number
A brief description of the issue
Clear photos of the item and packaging.
We’ll review the issue and work to make it right.
European Union Customers
For qualifying online purchases, you may notify us that you wish to cancel within 14 days after delivery, without giving a reason. Send the goods back within 14 days after notifying us.
For statutory cancellations, we refund the purchase price and the least expensive standard outbound delivery charge offered. Refunds are made to the original payment method unless you expressly agree otherwise, without refund fees. We refund within 14 days of your cancellation notice; we may withhold payment until we receive the goods or evidence that you sent them back, whichever comes first.
You pay direct return postage for a change of mind, unless we agreed to pay it. We cover appropriate return costs for faulty or incorrect goods. You may inspect and try on goods as you would in a shop; handling beyond what is necessary may affect the amount refunded where permitted by law.
We also retain our voluntary 30-day return window from delivery for eligible unworn, unwashed, unused items. Its conditions do not restrict your statutory rights.
United Kingdom Customers
For qualifying online purchases, tell us you wish to cancel within 14 days after delivery, then return the goods within another 14 days. We refund within 14 days of receiving the returned goods. Your refund includes standard outbound delivery charges; any extra cost of an upgraded delivery service is excluded.
Change-of-mind return postage is your responsibility unless we agreed otherwise. Faulty, damaged or incorrect goods retain their statutory remedies. Refunds go to the original payment method unless you expressly agree to an alternative.
Made-to-order items and statutory rights
Being produced after purchase does not by itself make a standard catalogue item personalised. Statutory cancellation exceptions apply only where legally permitted, including goods made to your individual specifications or clearly personalised. Final Sale labels and promotional discounts do not remove statutory rights.
How to cancel or request a return
Email hello@thehumbleguysstore.com with your order number, items and a clear statement that you wish to cancel or return. You may also use our customer account to request a return or cancellation. Contact us for the correct return address before posting goods. A timely statutory cancellation notice does not depend on portal approval.
Nothing in this policy limits applicable EU or UK consumer rights. The original-condition requirements and voluntary return windows above do not override those rights.
What items and exceptions are non-refundable?
Gift cards.
Damage, loss, or theft issues
- If your item is faulty, contact us as soon as possible. Reporting within 7 days helps us investigate promptly, but this is not a deadline that removes your statutory rights.
- If the purchased product is lost or theft, Please collect evidence and contact us immediately.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, we allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replacement item will be shipped to you.
Refund solutions
- Refund to original payment method.
- Refund to store gift card only if you expressly choose it.
- Store credit or a store discount is offered only with your express agreement and does not replace a statutory refund.
How soon will I get my refund?
- After we issue your refund, we will send a refund notice. Your payment provider may need additional time to post it to your account. This posting time is separate from our refund deadlines stated in the EU and UK sections above. Store credit is issued only if you expressly choose it.
- If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thehumbleguysstore.com.
Questions?
We want shopping with The Humble Guys to feel simple and trustworthy.
If you have questions about a return, exchange, damaged order, or sizing issue, contact us at: hello@thehumbleguysstore.com
Peace. Love. Humility - The Humble Guys
