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Returns & Exchanges — The Humble Guys

At The Humble Guys, every piece is made with intention — not mass-produced. Because of that, we keep things simple, fair, and respectful of both sides.

🔁 Returns

We currently do not accept returns for refunds due to:

  • Change of mind
  • Incorrect size selection
  • Buyer’s remorse

We encourage you to check sizing carefully before ordering — each piece is crafted specifically for you.

🔄 Exchanges & Store Credit

We’ve got you if something’s off.

If you need a different size or item:

  • Contact us within 7 days of delivery
  • We’ll offer store credit or an exchange (where applicable)

👉 In most cases, you won’t need to return the item
We keep it simple so you don’t deal with long shipping delays or extra hassle.

⚠️ Damaged or Incorrect Items

If your item arrives:

  • Damaged
  • Misprinted
  • Or incorrect

We’ll make it right.

📩 Email us within 7 days of delivery with:

  • Your order number
  • Photos of the issue

We’ll send a replacement at no cost.

🌍 International Orders (Important)

Orders shipped outside your country may be subject to:

  • Customs duties
  • Import taxes

These fees are set by your country and are the responsibility of the customer.

📦 Refused Packages

If an order is refused due to customs fees or delivery issues:

  • The order will not be refunded

✉️ Contact

For any issues, reach out:
hello@thehumbleguysstore.com

EU Customers:

    • 14-day legal withdrawal period (required by EU law).
    • 30-day return window from delivery for unworn, unwashed, unused items.
    • Customer pays return shipping unless the item is defective or incorrect.
    • Refund issued within 14 days after the returned item is received and inspected.
    • Original shipping charges are non-refundable except where required by law.
    • Custom, personalized, or made-to-order items are excluded where legally permitted.
    • Link to customer accounts: https://shopify.com/58409025671/account

"We want you to love what you wear. If you're not completely satisfied, you may return eligible items within 30 days of delivery. Items must be unworn, unwashed, and in their original condition. EU customers also benefit from the statutory 14-day right of withdrawal under applicable consumer protection laws. Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect."

Stay humble. Move with intention.