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Returns & Exchanges — The Humble Guys

Starting online returns is easy  

Enter your email address and verification code to sign in. 

Go to your order history, select the order and items you want to return or exchange, and follow the instructions, only 4 steps complete the returns request and submit. 

Once your request is approved, you will get email update notifications with shipping guidelines.

What items are returnable? (Return and Return Policies) 

We want you to feel confident when you shop with The Humble Guys. If something isn’t right, we’re here to help.

U.S. Returns — 7 Days

We accept eligible returns requested within 7 days of delivery. To qualify for a return, your item must be:

  • Unworn and unused
  • Unwashed
  • Unaltered
  • In its original condition

Free from stains, odors, pet hair, makeup, deodorant marks, or other signs of wear

Returned with original tags and packaging when applicable

To start a return, contact us at hello@thehumbleguysstore.com with your order number and the item you would like to return.

Please do not send items back without first contacting us.

Return Shipping

For standard returns due to sizing, fit, color preference, or change of mind, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

If you received an incorrect, damaged, or defective item, please contact us and we will make it right. When the issue is our responsibility, The Humble Guys will cover the appropriate replacement or return costs.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank, credit card provider, Shop Pay, PayPal, or other payment provider to post the refund to your account.

We do not charge a restocking fee on approved returns.

Exchanges

Need a different size?

Contact us within the return window and we will do our best to help, subject to product availability.

Because some of our products are produced in limited quantities or made after an order is placed, replacement inventory cannot always be guaranteed.

Final Sale Items

Items specifically marked **Final Sale** at the time of purchase are not eligible for standard returns or exchanges, except where required by applicable law or when an item arrives damaged, defective, or incorrect.

Purchasing an item using a normal promotional or discount code does not automatically make the item Final Sale.

Gift cards are non-refundable except where required by law.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at hello@thehumbleguysstore.com and include:

Your order number

A brief description of the issue

Clear photos of the item and packaging.

We’ll review the issue and work to make it right.

European Union Customers

Customers located in the European Union may have additional statutory consumer rights.

For qualifying online purchases, EU consumers generally have the right to withdraw from a purchase within 14 days of receiving the goods, without providing a reason.

  • 14-day legal withdrawal period (required by EU law).
  • 30-day return window from delivery for unworn, unwashed, unused items.
  • The customer pays return shipping unless the item is defective or incorrect.
  • Refund issued within 14 days after the returned item is received and inspected.
  • Original shipping charges are non-refundable except where required by law.
  • Custom, personalized, or made-to-order items are excluded where legally permitted.
  • Link to customer accounts: https://shopify.com/58409025671/account

Nothing in this policy is intended to limit rights provided to EU consumers under applicable consumer protection law.

United Kingdom Customers

Customers located in the United Kingdom may also have statutory cancellation and return rights for online purchases, including a 14-day cancellation period for qualifying purchases.

Nothing in this policy limits rights provided under applicable UK consumer protection law.

What items and exceptions are non-refundable?  

Gift cards.   

Damage, loss, or theft issues  

  • If the purchased product is faulty, reach out to us within 7 days of the delivery date. 
  • If the purchased product is lost or theft, Please collect evidence and contact us immediately.  

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, we allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replacement item will be shipped to you. 

Refund solutions  

  • Refund to original payment method.
  • Refund to store gift card.
  • Refund to your store discount.

How soon will I get my refund?  

  • After your return has been processed, you will receive a refund notice from us and it will take an additional 1-3 business days for the refund to be returned to your original payment method. The refund to the store credit is immediate.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thehumbleguysstore.com.

Questions?

We want shopping with The Humble Guys to feel simple and trustworthy.

If you have questions about a return, exchange, damaged order, or sizing issue, contact us at: hello@thehumbleguysstore.com

Peace. Love. Humility - The Humble Guys